top of page

Business Policies

Our goal is to provide high-quality products directly to your doorstep with efficiency and care. This policy outlines the terms and conditions governing your use of our website and services.

2. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. Please review this confirmation carefully and notify us immediately of any discrepancies.

  • Processing Time: Orders are typically processed within 1-3 business days. Processing times may vary depending on product availability and supplier processing times.

3. Shipping Policy

  • Shipping Methods: We offer various shipping methods depending on your location and the supplier. The available options will be displayed at checkout.

  • Shipping Time: Estimated delivery times are provided at checkout and may vary based on your location and the supplier. Please note that international shipments may experience delays due to customs processing.

  • Shipping Costs: Shipping costs are calculated at checkout based on the chosen shipping method and delivery location.

4. Pricing and Payment

  • Pricing: All prices are listed in Thai Baht and include applicable taxes. We reserve the right to change prices at any time without prior notice.

  • Payment Methods: We accept [list payment methods, e.g., credit cards, PayPal, etc.]. Payment is required at the time of order placement.

  • Security: Our website uses SSL encryption to ensure your payment information is secure.

5. Returns and Refunds

  • Return Policy: We accept returns within [30] days of delivery for a full refund or exchange, provided the item is unused and in its original packaging. Customers are responsible for return shipping costs unless the return is due to our error.

  • Refund Process: Once we receive and inspect the returned item, we will process your refund within [14] business days. Refunds will be issued to the original payment method.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [7] days of delivery with a photo and description of the issue. We will arrange for a replacement or refund at no additional cost.

6. Privacy Policy

  • Personal Information: We collect personal information necessary to process your order and provide customer support. This information is handled in accordance with our Privacy Policy.

  • Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

7. Customer Service

  • Contact Information: For any questions, concerns, or assistance, please contact our customer service team at [email address] or [phone number].

  • Response Time: We strive to respond to all customer inquiries within [2] business days.

8. Terms of Use

  • Website Use: By using our website, you agree to comply with our terms of use. Unauthorized use of the website may result in suspension or termination of access.

  • Intellectual Property: All content on our website, including text, graphics, logos, and images, is the property of [Your Company Name] and protected by applicable intellectual property laws.

9. Amendments

  • Policy Changes: We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

bottom of page