Business Policies
Our goal is to provide high-quality products directly to your doorstep with efficiency and care. This policy outlines the terms and conditions governing your use of our website and services.
2. Order Processing
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Order Confirmation: Once you place an order, you will receive an order confirmation email. Please review this confirmation carefully and notify us immediately of any discrepancies.
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Processing Time: Orders are typically processed within 1-3 business days. Processing times may vary depending on product availability and supplier processing times.
3. Shipping Policy
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Shipping Methods: We offer various shipping methods depending on your location and the supplier. The available options will be displayed at checkout.
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Shipping Time: Estimated delivery times are provided at checkout and may vary based on your location and the supplier. Please note that international shipments may experience delays due to customs processing.
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Shipping Costs: Shipping costs are calculated at checkout based on the chosen shipping method and delivery location.
4. Pricing and Payment
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Pricing: All prices are listed in Thai Baht and include applicable taxes. We reserve the right to change prices at any time without prior notice.
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Payment Methods: We accept [list payment methods, e.g., credit cards, PayPal, etc.]. Payment is required at the time of order placement.
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Security: Our website uses SSL encryption to ensure your payment information is secure.
5. Returns and Refunds
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Return Policy: We accept returns within [30] days of delivery for a full refund or exchange, provided the item is unused and in its original packaging. Customers are responsible for return shipping costs unless the return is due to our error.
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Refund Process: Once we receive and inspect the returned item, we will process your refund within [14] business days. Refunds will be issued to the original payment method.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [7] days of delivery with a photo and description of the issue. We will arrange for a replacement or refund at no additional cost.
6. Privacy Policy
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Personal Information: We collect personal information necessary to process your order and provide customer support. This information is handled in accordance with our Privacy Policy.
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Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.
7. Customer Service
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Contact Information: For any questions, concerns, or assistance, please contact our customer service team at [email address] or [phone number].
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Response Time: We strive to respond to all customer inquiries within [2] business days.
8. Terms of Use
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Website Use: By using our website, you agree to comply with our terms of use. Unauthorized use of the website may result in suspension or termination of access.
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Intellectual Property: All content on our website, including text, graphics, logos, and images, is the property of [Your Company Name] and protected by applicable intellectual property laws.
9. Amendments
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Policy Changes: We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.